Privacy Policy

Dinero Information Technology Solutions L.L.C. ("Dinero", "we", "us") respects your privacy. This policy explains how we collect, use, disclose and protect your personal data when you visit dineroit.com, use the client portal, or contact us, in accordance with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data ("PDPL") and its implementing regulations.

1. Data controller

The data controller is Dinero Information Technology Solutions L.L.C., 6th Floor, Nawat Tower, Abu Dhabi, United Arab Emirates. For privacy enquiries: mail@dineroit.com.

2. Data we collect

We collect: (a) data you provide directly via contact forms, newsletter sign-up, or creating a portal account (e.g. name, email, phone, company name, and the content of your message); (b) client, project, ticket and invoice data generated while delivering our services; (c) technical and usage data collected automatically through cookies and analytics with your consent (e.g. approximate IP address, browser type, and pages visited).

3. Lawful basis and purposes

We process your data to respond to enquiries, deliver our services, manage your account and issue invoices, for security and site improvement, and for marketing communications where you have consented. This is based on your consent, the necessity of performing a contract with you, our legitimate interests, or compliance with a legal obligation, consistent with the PDPL.

4. Sharing and processors

We do not sell your personal data. We may share it with trusted service providers acting on our behalf under data-processing agreements, such as our transactional email provider (Resend), analytics provider (Google Analytics), and hosting provider, only to the extent necessary to deliver their services. We may disclose data where legally required.

5. International transfers

We aim to host client data within the UAE where feasible. Where a service requires transferring data outside the UAE, we apply appropriate safeguards under the PDPL to ensure an adequate level of protection.

6. Data retention

We retain your data for as long as necessary to fulfil the purposes set out in this policy or as required by legal and contractual obligations, after which it is securely deleted or anonymized.

7. Security

We apply appropriate technical and organizational measures to protect your data, including encryption in transit, access controls, and hashed passwords. However, no method of transmission or storage is 100% secure.

8. Your rights under the PDPL

You have the right to access, correct or erase your personal data, restrict or object to its processing, withdraw your consent at any time, and request data portability. To exercise these rights, email mail@dineroit.com and we will respond within the timeframes set by law.

9. Cookies

We use cookies as described in our Cookie Policy. Analytics load only after you consent via the consent banner.

10. Children

Our site and services are intended for organizations and professionals, are not directed at children, and we do not knowingly collect data relating to minors.

11. Changes to this policy

We may update this policy from time to time. The updated version will appear on this page with a revised "last updated" date.

12. Contact

For any privacy enquiry or to exercise your rights, contact us at mail@dineroit.com or +971 55 369 0600.